Special Orders

Aquarium Spare Parts run into the thousands - so there are some items that we are unable to keep in stock all the time. These items are able to be ordered via our Special Customer Orders. We suggest if you are urgently needing an item that is a Special Customer Order, that you contact us before placing your order so that we can provide you with an accurate time frame for delivery.

If an order of both regular lines and special customers orders is placed, it will be sent once the entire order is ready to dispatch. Special Customer Orders usually take between 2 - 4 weeks to arrive into our warehouse, however this can vary due to availability issues with national and international suppliers.

Special Customer Orders, due to their specialised nature, are unable to be returned unless found to be faulty/damaged, so please order carefully. We do our best to source the spare parts that you struggle to find elsewhere. Please understand that we will do our best and sometimes it takes a little time. 

If you have questions or queries regarding items that we don't have in our online store - please use the contact form below.


At Aquarium Spare Parts we aim to stock the most comprehensive range of aquarium spare parts in Australia. However, we recognise that there may be occasions where you are unable to find what you are looking for.

If you can’t find what you are looking for, please contact us using the form below and we will do our best to help you find it. At the end of the day, we are here to help; no question or request is silly!

Please provide us with any or all of the following details so that we can ensure a quick response to your request:

  • Part / Model number
  • Name and size of part (if applicable)
  • Name and size of aquarium (if applicable)
  • Aquarium problem/symptom/circumstance
  • Photos that might help us to identify the part

When it comes to aquariums we are aware of the need for speedy solutions, lives depend on it! We guarantee a response to your request within 24 hours. Our prompt shipping service also means that your parts (once sourced) will be shipped at our earliest convenience.

If the form below is not working, you can email directly at customerservice@aquariumspareparts.com.au