- Special Orders
Aquarium Spare Parts run into the thousands - so there are some items that we are unable to keep in stock all the time. These items are able to be ordered via our Special Customer Orders.
We suggest, if you are urgently needing an item that is a Special Customer Order, that you contact us before placing your order so that we can provide you with an accurate time-frame for delivery.
If an order of both regular lines and special customers orders is placed, i will be sent once the entire order is ready to dispatch.
Special Customer Orders usually take between 2 - 4 weeks to arrive into our warehouse, however this can vary due to availability issues with national and international suppliers.
Special Customer Orders - again due to their specialised nature, are unable to be returned unless found to be faulty/damaged - so please order carefully.
We do our best to source the spare parts that you struggle to find elsewhere. Please understand that we will do our best and sometimes it takes a little time.
If you have questions or queries regarding items that we don't have in our online store - please email us at firstname.lastname@example.org